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Privacy Policy

Last Updated: December 1, 2025

1. Introduction

FluxProxy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you access our services through fluxproxy.com or any associated domains or applications.

2. Information We Collect

  • Account Data: Email address, password (hashed), IP address, user agent, and device information.
  • Payment Data: Crypto or third-party billing metadata (no card numbers are stored by us).
  • Usage Data: Logs of proxy usage, bandwidth consumption, and access patterns.
  • Communication Data: Support requests, dispute messages, or feature feedback.

3. How We Use Your Data

  • To create and manage your account securely
  • To deliver and maintain our services
  • To prevent fraud, abuse, and unauthorized access
  • To provide customer support and resolve disputes
  • To comply with legal obligations

4. Cookies & Tracking Technologies

We use minimal cookies for session management and analytics. You can control or delete cookies through your browser settings. We do not use third-party tracking cookies for advertising.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inactive accounts may be purged after 12 months of inactivity.

6. Data Security

Your data is protected using encryption, secure storage, strict access controls, and regular security reviews. Despite our best efforts, no system can be 100% secure, and we encourage using strong passwords and enabling 2FA where applicable.

7. Data Sharing & Third Parties

We do not sell your personal information. We only share minimal data with trusted third-party services necessary for:

  • Crypto payment processing
  • Infrastructure and hosting
  • Fraud detection
  • All third-party providers are bound by confidentiality agreements.

8. International Data Transfers

Our services are global. If you're accessing FluxProxy from outside our hosting region, your data may be transferred internationally. We ensure appropriate safeguards are in place.

9. Your Rights

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for data processing (where applicable)
  • Submit a complaint to a privacy authority in your region

10. Children's Privacy

FluxProxy is not intended for use by individuals under 18. We do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Material changes will be announced via email or in-app.

12. Contact Us

For questions about this policy or to make a privacy-related request, email us at support@fluxproxy.com.